Deposit

Simple and transparent

INTRODUCTION

• We require a deposit with every booking. Not because we distrust, but because it’s part of responsible renting. The deposit covers any damage or additional costs.
• In 95% of cases, you’ll receive the full amount back.
• The deposit amount will be blocked on your credit card. Within 7 days after departure, the amount will be released.
• Below you’ll find exactly how it works.

HOW MUCH IS THE DEPOSIT?

The deposit amount varies per apartment and is stated in your booking confirmation. On average, the deposit ranges between €500 and €750, depending on the size and equipment of the apartment.

• Maison Lily: €600
• Maison Rachelle: €800
• Maison Anna: €400
• Maison Hermes: €600
• Maison Penelope: €800
• Maison Clarisse: €500
• Maison Remi: €500

HOW DO YOU PAY THE DEPOSIT?

We don’t work with credit card holds. The deposit amount will be blocked on your credit card. Within 7 days after departure, the amount will be released.

WHEN DO YOU GET THE DEPOSIT BACK?

Within 7 working days after your departure. After check-out, we inspect the apartment according to the Check-out Checklist. If everything is in order—no damage, no missing items, no additional costs, the amount will be realeased.

HOW DO WE DETERMINE THE COSTS?

Transparent and fair.

In case of damage, we send you:

• Photos of the damage

• Invoice for the repair or replacement

• Detailed explanation of the deduction

We never charge more than the actual costs.

WHAT IF THE DAMAGE COSTS MORE THAN THE DEPOSIT?

In exceptional cases—such as serious damage to furniture, large stains on mattresses, or multiple broken appliances—the costs may be higher than the deposit.

We always contact you first before taking further steps. You’ll receive:

• Complete documentation of the damage
• Invoices for repair or replacement
• Opportunity to respond

So far, this has never happened in ten years of renting.

ONE BROKEN GLASS, ONE STAIN—IS THAT A PROBLEM?

No. Things break. Glasses fall. Children spill. We understand that.

One broken glass, one stain that comes out with normal cleaning, one coffee stain on the counter—we don’t charge for that. That’s part of normal use.

We only charge for what genuinely needs to be replaced or repaired:

• Multiple broken items

• Permanent damage

• Stains requiring professional cleaning

• Broken appliances

→ Not sure? Just report it. It only becomes a problem if you don’t report it and we discover it afterwards.

HOW DOES THE INSPECTION WORK?

After your departure (10:00 AM)

We inspect the apartment for:

• Damage to furniture, walls, floors
• Missing items (towels, keys, etc.)
• Condition of the kitchen (dishwasher, oven, refrigerator)
• General cleanliness

Checklist verification

We check whether the Check-out Checklist has been completed correctly:

• Linen collected?
• Rubbish disposed of?
• Dishwasher emptied?
• Heating set to 16 degrees?

QUESTIONS ABOUT THE DEPOSIT?

• Can I pay the deposit in cash upon arrival?
  • No, the deposit is blocked on a credit card.
• Do I receive interest on my deposit?
  • No, the deposit is refunded without interest.
• What if I accidentally break something during my stay?
  Report it immediately. One broken item is no problem—it happens. We only charge for what genuinely needs to be replaced.

CONTACT

Questions about the deposit? Not sure if something will be charged? Call or email Aaike +32 476 65 53 50 or info@exclusive-stays.be. We’re happy to explain it personally.

Related pages:

→ House Rules — The ground rules

→ Check-out Checklist — What to do before check-out

→ Cancellation Policy

The Exclusive Stays team