Exclusive Stays - gather by the sea, easily
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FAQ

Frequently asked questions about our accommodations

What is Exclusive Stays?

Exclusive Stays is a Belgian family business that offers stylish, fully furnished holiday accommodations for families in prime coastal locations. Each property is designed to provide guests with a carefree and luxurious experience, with attention to detail and comfort.

How can I make a reservation?

You can easily book through our website or contact host Aaike for questions by phone, WhatsApp, or email. We’ll personally help you secure the right dates and are happy to answer all your questions.

Are pets allowed in the accommodations?

Our holiday homes are completely pet-free. Pets are not allowed anywhere, ensuring we can guarantee the comfort of all guests, including those with allergies.

What time can I check in and when do I need to check out?

Check-in is typically from 4:00 PM and check-out by 10:00 AM. Where possible, we offer flexibility on these times, depending on availability and cleaning schedules, for an additional fee.

Are sheets and towels included?

Yes, every Exclusive Stays property comes fully equipped with quality bed linen, towels, and toiletries so you can immediately enjoy your holiday without worries. The beds are also made upon arrival.

Can I cancel or modify my reservation?

Cancellation or modification is possible according to the terms stated with your reservation. We’re happy to work with you on flexible solutions should your plans unexpectedly change.

Where are your properties located?

Our holiday homes are situated in exclusive locations including Ostend and Knokke-Heist, close to the beach, shops, and cozy dining spots. Each property is carefully chosen to combine the best of the surroundings with peace and comfort.

How much is the deposit and when will I get it back?

A security deposit of €500 is required for every booking. This amount is blocked on your credit card 1 day before arrival – not charged, but held as a guarantee. After your stay, the hold is released within 5 days of departure at the latest. No credit card? The deposit can be paid in advance by bank transfer. Please get in touch with us before your arrival to arrange this.

Is there parking available at the apartments?

Yes, each apartment includes at least one private parking space, with Maison Rachelle even having two. The parking spaces are usually located in a secure garage or car park at the building.

What type of coffee machine is available in the apartments?

All apartments have both a Nespresso machine (small capsules) and a traditional drip coffee maker. Upon arrival, you’ll find a starter pack of Nespresso capsules in the welcome package.

Is it possible to check out later than 10:00 AM?

Late check-out is sometimes possible, depending on the arrival of the next guests. Check with Aaike in advance about the possibilities; we’re flexible where we can be.

What should we do with waste during and after our stay?

You’ll receive information about waste disposal upon arrival, specific to your property. Upon departure, we ask that you take all rubbish to the designated containers; failure to dispose of waste may result in an additional charge of €25.

Are there toys available?

There are toys available in the property, so you don’t need to bring your own. This way the children can enjoy themselves while you relax carefree during your stay.

Is there enough crockery and cookware for larger groups?

All kitchens are fully equipped with ample crockery, cutlery, and cookware for the maximum number of guests plus extra. Whether you want to cook pasta for 10 people or serve an elaborate dinner, everything is available.

Is final cleaning included and what is expected of us upon departure?

Final cleaning is included, but we do ask you to empty the dishwasher, dispose of waste, and collect used towels and linen. You’ll receive the complete checklist upon arrival, which can also be found in the house rules.Retry

Exclusive Stays

For us, luxury is peace of mind

For Exclusive Stays, luxury means: carefree ease. It's arriving and immediately knowing: this is right. The property is spacious enough. The kitchen works. The beach is nearby as promised. Because when your mind is at rest, your heart has room to breathe.

What drives us

What began as a personal quest for better solutions grew into a mission: we're building the network that was missing. Coastal apartments that are truly suitable for families. That we know personally. That we test. That deliver.

Today and tomorrow

We continue to grow steadily along the Belgian coast. Each new apartment follows the same principles: space, quality, location, convenience. Because families traveling with multiple households deserve accommodations that truly work.